Silverstone Neutral Dawn by Robert Kaufman Fabrics
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Location: 1292 Lincoln Rd., Windsor, ON N8Y 2H8 Canada
Email: quiltatious@gmail.com, Phone: (519) 252-7016
HOURS OF OPERATION
Online orders are processed and shipped Monday through Friday
Phone orders - (519) 252-7016, Monday - Saturday 10 a.m. - 5 p.m.
Email orders: quiltatious@gmail.com
Order pickup - no appointment - Tuesday - Friday 11 am - 5 p. m.
In store shopping - BY APPOINTMENT ONLY - Tuesday - Friday 11 a.m. - 4 p.m.
Please call or email us at least one day in advance to make your appointment.
We will try to accommodate last minute/same day appointments whenever possible.
HOURS OF OPERATION
Online orders are processed and shipped Monday through Friday
Phone orders - (519) 252-7016, Monday - Saturday 10 a.m. - 5 p.m.
Email orders: quiltatious@gmail.com
Order pickup - no appointment - Tuesday - Friday 11 am - 5 p. m.
In store shopping - BY APPOINTMENT ONLY - Tuesday - Friday 11 a.m. - 4 p.m.
Please call or email us at least one day in advance to make your appointment.
We will try to accommodate last minute/same day appointments whenever possible.
SHIPPING AND HANDLING FEES
Economy - orders up to $150:
Ontario and Quebec $16.95
2-7 business days
Alberta, British Columbia, Saskatchewan, Manitoba, Nova Scotia, Newfoundland and Labrador, New Brunswick, Prince Edward Island $18.95
2-7 business days
Yukon, Northwest Territories, Nunavut $ 22.95
7-14 business days
Economy - orders over $150 and up to $250:
Ontario and Quebec $11.95
2-7 business days
Alberta, British Columbia, Saskatchewan, Manitoba, Nova Scotia, Newfoundland and Labrador, New Brunswick, Prince Edward Island $13.95
2-7 business days
Yukon, Northwest Territories, Nunavut $ 22.95
7-14 business days
Economy - orders over $250 FREE shipping in Canada
Expedited shipping
Ontario, Quebec $24.95
2-4 business days
Alberta, British Columbia, Saskatchewan, Manitoba, Nova Scotia, Newfoundland and Labrador, New Brunswick, Prince Edward Island $29.95
2-5 business days
Yukon, Northwest Territories, Nunavut $ 39.95
5-10 business days
Priority shipping
Ontario, Quebec $34.95
1-4 business days
Alberta, British Columbia, Saskatchewan, Manitoba, Nova Scotia, Newfoundland and Labrador, New Brunswick, Prince Edward Island $39.95
2-5 business days
Yukon, Northwest Territories, Nunavut $ 59.95
5-7 business days
We ship by Canada Post and UPS
If your order is $250 or more, AND it consists of only Clearance Items and/or Sale Items, we reserve the right to request payment for shipping. This is because most of these items are sold at cost or close to cost.
While we keep record of all packages shipped, we are not responsible for lost mail sent through Canada Post.
It takes between 1 to 5 Quiltatious working days for us to pack and send your order. We are closed on Sundays and Mondays. The speed depends on the volume of orders we receive, and the number of cuts in your order. Delivery times are 2 to 7 business days, depending on the size of your order and your location.
INTERNATIONAL ORDERS: contact us at quiltatiousfabrics@gmail.com for a shipping quote.
Payment options: credit card (online, phone), PayPal, e-transfer (phone, email orders), cash/debit (in store)
Return and Refund Policy
We want you to be happy with your purchase! We will issue a refund if the fabric we sent you was damaged, or if we sent the wrong item. If you are not happy with the quality of the purchased fabric, please let us know, and we promise to find a solution.
Any returned items will have to be unwashed, unused, in new condition, in original packaging, scent-free, and pet-hair free.
If you are returning cut yardage, you will receive 80% refund. Refund on pre-made kits and bundles is 100%.
If you decide to return an item that was not sent in error, you are responsible for the return shipping fee to us. If you received free shipping, we will deduct the amount of the shipping fee that we paid, and issue a refund for the difference.
Shipping charges that you paid can only be refunded if we sent the wrong item.
Refunds and store credits will be issued only after we have received and inspected the returned item.
Return requests must be submitted within 10 days of receipt of your item in the mail.
Privacy Policy
By using our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. Personal information means any information that can identify you, either on its own or in combination with other information. We collect personal information actively provided by you through our store and website. The types of personal information we may collect include your name, address, phone number, email contact information, and purchasing information (such as order history). We use your personal information for the following purposes: creating your account, processing purchases, notifying you of new products and promotions. We do not disclose your personal information to any third parties, other than service providers that handle payment processing, and shipment of your orders.
Secure Sockets Layer ("SSL") technology is used to protect the security of your credit card information as it is transmitted. SSL is the industry standard for secure commerce transactions.
